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BigCommerce Achieves ISO 22301 and ISO 27001

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Updated on June 6, 2023

A list of logos for compliance with three ISO logos

BigCommerce received two ISO (International Organization for Standardization) certifications for compliance in privacy and business continuity standards.
It is better at protecting the data of its merchants and has been fully audited.

BigCommerce regularly undergoes third-party audits to check that the company’s information protection is up to scratch. As of May 16, 2023 BigCommerce received the ISO 27701 and 22301 certifications, which we’ll explain in more detail.

What Are the ISO Certifications?

The ISO 27701 certification is a Privacy Information Management System (PIMS). Essentially it’s a certification or proof that BigCommerce is adhering to privacy standards, and offering:

Reassurance that your customers’ data is being managed responsibly
Clear visibility of data management approaches with partners
The effectiveness of your processes to identify, prioritize, and manage risks

The ISO 22301 certification is the international standard for Business Continuity Management (BCM), which means BigCommerce has proven it can prevent, negate, and recover from disruptive threats and incidents. Which means that BigCommerce is able to mitigate and recover from something like cyber security threats.

Further Information

Ecommerce Security: Get a look at this beginners guide to online store security.
How to Secure a Website: Learn other effective methods to keep your customer data safe.

What This Means for BigCommerce Users

Essentially, this means that BigCommerce is committed to privacy and Business Continuity Management with ISO, since it needs to follow the standards to gain the certifications. Then it’s regularly audited to ensure that it’s sticking to those standards.

This is great news for businesses that take any form of data from site visitors — whether that’s their email, name, credit card details, or other information. It means your customer information will be secure, and it also means that your data as a BigCommerce merchant will be too! As the Bureau Veritas puts it:

With the complexity of data flows in today’s businesses and their supply chains (e.g. cloud hosting, big data analytics, outsourcing), ensuring you are treating personal data correctly is more important than ever. With the constantly evolving patchwork of international legislation it can be daunting to assure compliance in each country and yet maintain a common and interoperable information architecture across your business.”

If you’re curious to discover more about BigCommerce’s security and compliance, then head over to the Platform Trust Center for more details.

Written by:

Jacqueline Renouard Writer

I’m a writer at Website Builder Expert, having joined the team in March 2022. Before joining I had my own freelance content writing business and now I work to test builders and write the content you read here on the site – so you can create a website that best suits you and your needs. Over my first year here I’ve tested all the builders you’ll read about, shaped the weekly newsletter content, written social media content, and scripted YouTube videos. I’ve also created demo websites to help showcase the builder’s capabilities so you can pick the best option. I’ve also had the wonderful opportunity to pitch articles for the site like the Best Writer Websites and write guest posts for the likes of Digital Information World, using my degree expertise in Film to share tips on video optimization.